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Privacy Policy

Effective Date: 1.7.2026
Version: 1.0

1. Introduction

Welcome to Reach Courses (“Reach Courses”, “we”, “us” or “our”).

Reach Courses is a trading name of Reach Youth Ltd, registered in England and Wales (Company Number 09065851).

Reach Courses is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit reachcourses.co.uk, create an account, purchase training, complete courses, obtain certificates or otherwise interact with our services.

This Privacy Policy should be read alongside our Website Terms & Conditions and Cookie Policy.

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR) and other applicable UK data protection laws.

2. Who We Are

For the purposes of data protection law, the data controller is:

Reach Youth Ltd
(Trading as Reach Courses)
Registered in England and Wales
Company Number: 09065851

If you have any questions regarding this Privacy Policy or your personal information, please contact us using the details published on reachcourses.co.uk.

3. Our Commitment to Privacy

We are committed to:

  • Processing personal information lawfully, fairly and transparently.
  • Collecting only information necessary to provide our services.
  • Keeping your information accurate and up to date.
  • Protecting your information using appropriate technical and organisational security measures.
  • Never selling your personal information to third parties.
  • Respecting your rights under UK data protection legislation.

 

4. Information We Collect

Depending on how you use our services, we may collect the following categories of personal information:

Identity Information
  • Full name
  • Date of birth (where required)
  • Job title
  • Employer or organisation
  • Professional registration details (where applicable)

 

Contact Information
  • Email address
  • Telephone number
  • Postal address
  • Billing address

 

Account Information
  • Username
  • Encrypted password
  • Account preferences
  • Login history

 

Training Information
  • Courses enrolled upon
  • Course progress
  • Assessment attempts
  • Examination results
  • Certificates issued
  • Continuing Professional Development (CPD) records
  • Digital badges
  • Learning history

 

Payment Information

Payments are processed securely through approved third-party payment providers.

We do not store full debit or credit card details.

 

Technical Information
  • IP address
  • Browser type
  • Device information
  • Operating system
  • Session information
  • Website usage statistics

 

Communications

We may retain copies of communications with us including:

  • Emails
  • Support requests
  • Feedback
  • Complaints
  • Live chat conversations

 

5. Special Category Data

Most courses do not require the collection of special category personal data.

Where a course requires such information (for example, accessibility adjustments), we will process it only where permitted by law and with appropriate safeguards.

6. How We Collect Information

Information may be collected when you:

  • Visit our website
  • Create an account
  • Purchase a course
  • Complete training
  • Sit an assessment
  • Download resources
  • Contact customer support
  • Subscribe to newsletters
  • Attend webinars or online events
  • Participate in surveys
  • Interact with our AI-powered learning tools

7. How We Use Your Information

We use your information to:

  • Create and manage your account
  • Deliver online training
  • Record learning progress
  • Issue certificates
  • Verify learner identity
  • Process payments
  • Respond to enquiries
  • Provide customer support
  • Improve our website and services
  • Develop new courses
  • Prevent fraud and misuse
  • Maintain platform security
  • Comply with legal obligations
  • Send important service communications
  • Send marketing communications where you have consented or where otherwise permitted by law

8. Lawful Bases for Processing

We process personal information under one or more of the following lawful bases:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate interests
  • Consent (where required)
  • Protection of vital interests
  • Public task (where applicable)

9. Organisational Accounts

Where your employer, school, college, charity or organisation purchases training for you:

  • they may receive reports showing enrolment, progress and completion;
  • they may view certificates where necessary for compliance purposes;
  • they remain responsible for ensuring they have a lawful basis for providing your information to us.

10. Artificial Intelligence

Reach Courses may use Artificial Intelligence to support learning through features such as:

  • personalised learning recommendations
  • revision support
  • automated marking
  • translation
  • content summaries
  • virtual learning assistants

AI tools are designed to improve the learner experience but do not replace professional judgement. AI-generated responses may be reviewed to improve accuracy, quality and safety.

11. Cookies and Similar Technologies

We use cookies and similar technologies to:

  • remember user preferences
  • maintain secure logins
  • improve website performance
  • analyse website usage
  • understand learner behaviour
  • personalise user experience

Further information is available in our Cookie Policy.

12. Marketing Communications

Where permitted by law, we may send:

  • newsletters
  • new course announcements
  • promotional offers
  • educational resources
  • platform updates

You may unsubscribe at any time by using the unsubscribe link contained within our emails or by updating your account preferences.

13. Sharing Your Information

We may share personal information with:

  • payment providers
  • cloud hosting providers
  • IT support providers
  • learning management system providers
  • certificate providers
  • professional advisers
  • regulators
  • law enforcement agencies where required by law

We require all third-party service providers to protect your information and process it only in accordance with applicable data protection laws.

We do not sell your personal information.

14. International Transfers

Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place, including recognised transfer mechanisms where required by law.

15. Data Security

We implement appropriate technical and organisational measures to protect personal information, including:

  • encrypted communications
  • secure hosting
  • access controls
  • password protection
  • regular software updates
  • monitoring for unauthorised access
  • staff confidentiality obligations

While we strive to protect your information, no online system can guarantee absolute security.

16. Data Retention

We retain personal information only for as long as necessary to:

  • provide our services
  • comply with legal obligations
  • resolve disputes
  • maintain training records
  • demonstrate regulatory compliance

Retention periods may vary depending upon the nature of the information and applicable legal requirements.

17. Your Rights

Subject to applicable law, you may have the right to:

  • access your personal information
  • request correction of inaccurate information
  • request deletion of your information
  • restrict processing
  • object to certain processing
  • withdraw consent where processing is based upon consent
  • request data portability
  • lodge a complaint with the ICO

We will respond to requests within the time limits required by law.

18. Children's Privacy

Where training is provided to learners under the age of 18 through schools or educational organisations, personal information will be processed in accordance with applicable data protection legislation and under appropriate lawful bases.

Additional safeguards may apply where required.

19. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on reachcourses.co.uk and the effective date will be updated accordingly.

21. Contact Us

If you have any questions about this Privacy Policy or the way Reach Courses processes personal information, please contact us using the details available on reachcourses.co.uk.

If you remain dissatisfied, you may contact the Information Commissioner’s Office (ICO).

Final Legal Statement

Reach Courses is a trading name of Reach Youth Ltd, registered in England and Wales (Company Number 09065851).

Reach Courses is committed to maintaining the confidentiality, integrity and security of personal information while delivering high-quality online learning and professional development services.