Version: 1.0
Effective Date: 1.7.2026
At Reach Courses (“Reach Courses”, “we”, “our” or “us”), we are committed to providing high-quality online learning and professional development services. We aim to be transparent and fair in our approach to refunds and cancellations while complying with applicable UK consumer legislation.
Reach Courses is a trading name of Reach Youth Ltd, registered in England and Wales (Company Number 09065851).
This Refunds & Cancellation Policy explains your rights when purchasing courses, subscriptions, organisational licences and other digital services through reachcourses.co.uk.
This policy should be read alongside our Website Terms & Conditions and Privacy Policy.
This policy applies to:
It does not apply where separate written contractual terms have been agreed with a business or organisational customer.
Nothing within this policy limits or excludes your statutory rights under applicable UK consumer protection legislation, including the Consumer Rights Act 2015.
Most products sold by Reach Courses consist of digital content delivered immediately after purchase.
By purchasing digital content and requesting immediate access, you acknowledge that:
Where applicable, consumers purchasing online may have a statutory 14-day cancellation period.
However, where you expressly request immediate access to digital content and acknowledge that this affects your cancellation rights, refunds may no longer be available once access has begun.
Refund requests may be considered where:
Refund requests should normally be submitted within 14 days of purchase.
Each request will be assessed on its individual circumstances.
Refunds will generally not be provided where:
At our discretion, Reach Courses may permit a learner to transfer to an alternative course where:
Any price difference may be payable or refundable depending on the circumstances.
Course transfers are not guaranteed.
Where organisations purchase multiple licences:
Exceptions may be considered where there has been an administrative error on the part of Reach Courses.
Where subscriptions are offered:
Subscription prices may change in the future. Any changes will not affect the current billing period and will be communicated in advance where required.
If Reach Courses provides live online sessions:
Corporate training booked under a separate written agreement shall be governed by the terms of that agreement.
Where no separate agreement exists, cancellation charges may apply depending upon the notice provided and costs already incurred.
If you experience technical difficulties accessing your course, we encourage you to contact our support team as soon as possible.
Where a technical fault is caused by Reach Courses and cannot be resolved within a reasonable timeframe, we may, at our discretion:
Technical issues caused by the user’s own device, internet connection or software configuration may not qualify for a refund.
Courses purchased during promotions, discounts or special offers remain subject to this policy unless expressly stated otherwise.
Discounted pricing does not reduce your statutory consumer rights.
Where courses are purchased as gifts:
Reach Courses reserves the right to refuse refunds where fraud, abuse of our refund policy, chargeback fraud or other dishonest conduct is suspected.
Accounts involved in fraudulent activity may be suspended or permanently closed.
Customers are encouraged to contact Reach Courses before initiating a chargeback with their payment provider.
Where an unjustified chargeback is raised:
Approved refunds will normally be made using the original payment method.
Refund processing times may vary depending upon your payment provider.
Reach Courses is not responsible for delays caused by banks or payment providers.
Refund requests should include:
Providing complete information helps us investigate your request promptly.
Each refund request is assessed fairly and on its own merits.
Where a refund is approved, we will notify you and arrange repayment as soon as reasonably practicable.
Where a refund cannot be approved, we will explain the reasons for our decision.
Reach Courses reserves the right to amend this Refunds & Cancellation Policy from time to time.
The latest version will always be published on reachcourses.co.uk.
Questions regarding this policy or refund requests should be submitted using the contact details published on reachcourses.co.uk.
We are committed to resolving concerns promptly, fairly and professionally and aim to provide a positive learning experience for all learners and organisational customers.
